Terms of service

1. Introduction

Welcome to TeeOreo! These Terms and Conditions ("Conditions") govern the use of the TeeOreo website (www.teeoreo.com) and the purchase of products on it. By using this website or placing an order, you agree to these Conditions, as well as our Privacy and Cookie Policies.

We advise you to read these Conditions carefully before making any purchase. TeeOreo reserves the right to modify these Conditions at any time. The terms in effect at the time of your purchase will apply to your order.

2. Company Information

The sale of goods through this website is conducted by TeeOreo Ltd., a business operating in Cyprus. Our details are as follows:

3. Your Information and Account

To place an order, you will need to provide accurate personal and payment information. By using our website and placing an order, you confirm that:

  • All information you provide is truthful and accurate.
  • You are at least 18 years old and are legally capable of entering into binding contracts.

Your information will be handled in accordance with our Privacy Policy.

4. Placing an Order

By placing an order, you agree to purchase the products listed under these Conditions. After completing your order, you will receive an email confirming your order ("Order Confirmation"). This confirmation does not guarantee acceptance of your order. We reserve the right to cancel orders due to circumstances such as product unavailability, payment issues, or suspected fraud.

Your order will be processed as long as the items are in stock. In the event of supply issues or if an item is out of stock, we will notify you and offer alternatives or a full refund.

5. Pricing and Payment

Prices for all products are listed on our website in euros (€) and include any applicable taxes. Delivery costs are not included in the product price and will be calculated during checkout.

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay

Your payment will only be charged when we are confident that we can fulfill your order. If we are unable to process your order, no charges will be made.

Your payment will only be charged when we are confident that we can fulfill your order. If we are unable to process your order, no charges will be made.

6. Delivery

We offer delivery services within Cyprus and Greece. Delivery charges are as follows:

  • Cyprus: €4.99
  • Greece: €9.99
  • Free shipping within Cyprus on orders over €50.

Orders are typically dispatched within 1-2 business days after confirmation. Delivery times will vary based on location but typically take between 14 to 24 business days. If your order cannot be delivered within the estimated timeframe, we will inform you promptly.

We do not deliver on weekends or public holidays.

7. 30-Day Return Policy

We offer a 30-day return policy starting from the date of purchase. If you are not satisfied with your product, you may return it within this time frame, provided the item is unworn, undamaged, and in its original packaging. You can choose between store credit or a refund to your original payment method. If you do not wish to receive store credit, we will process the refund via the payment method used for the original transaction.

To request a return, please contact us at help@teeoreo.com. Return shipping costs are the responsibility of the customer.

Returns Procedure

  • The returned product must be in the same condition in which you received it.
  • Include all original packaging, labels, and tags.
  • Once we receive and inspect the item, we will process your return within 14 days.

8. Defective Products

If you believe that your product is defective upon delivery, please contact us at help@teeoreo.com to discuss the issue. We will review the matter and advise on the next steps. In certain cases and according to the applicable laws in Europe, we may offer a return or exchange. Please note that the product must be returned in its original condition and packaging.

9. Product Availability

All orders are subject to availability. If a product is not available at the time of your order, we will notify you and provide alternatives and/or a full refund.

10. Ownership and Risk

Ownership of the products transfers to you once full payment has been received. The risk of loss or damage passes to you at the time of delivery to your specified address.

11. Limitation of Liability

To the extent permitted by law, TeeOreo Ltd. shall not be liable for:

  • Any loss of profits, revenue, or data.
  • Indirect or consequential losses.
  • Delays caused by third-party carriers.

Our total liability for any claim related to the purchase of our products is limited to the price of the product in question.

12. Intellectual Property

All content on the TeeOreo website, including images, designs, and text, is the intellectual property of TeeOreo Ltd. or licensed to us. You may not copy, reproduce, or use any part of this website without our written consent.

13. Force Majeure

TeeOreo shall not be liable for any failure or delay in fulfilling orders caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.