Shipping policy

At TeeOreo, we are committed to providing you with high-quality products and ensuring they reach you as quickly as possible. Please review our shipping policy to understand how we manage deliveries.

1. Shipping Services and Partners

We cooperate with a variety of trusted delivery companies within Cyprus to fulfill orders. Our aim is to process and dispatch orders promptly, but we do not guarantee specific delivery timeframes. Shipping times may vary based on factors such as location, carrier schedules, and order volume.

2. Shipping Charges

  • Cyprus: €4.99 for all orders under €50. Free shipping is offered on orders above €50.
  • Greece: €9.99 flat fee for all orders.

For international shipping outside Cyprus and Greece, please contact us at kalimera@teeoreo.com to inquire about availability and costs.

3. Order Processing

We strive to process and ship orders as quickly as possible. Once your order has been processed and dispatched, we will send you a confirmation email. This email will include your tracking number (if available) so you can monitor your delivery.

Please note that tracking may not be available for all carriers, but we will provide any information the delivery service makes available.

4. Delivery Timeframes

While we make every effort to ensure timely delivery, we do not guarantee specific delivery dates or timeframes. The delivery time will depend on the courier’s schedule and other factors beyond our control. If you need assistance or have questions about the status of your order, feel free to contact us at kalimera@teeoreo.com.

5. Delivery Issues

If you encounter any issues with your delivery or if your package has not arrived after the estimated timeframe, please contact us at kalimera@teeoreo.com with your order number. We will work with the courier to resolve any delivery issues.

6. International Shipping

For shipping outside of Cyprus and Greece, customers must inquire at kalimera@teeoreo.com to determine availability and costs. International shipping costs will vary based on the destination, and we cannot guarantee specific delivery times for international orders.

7. Undelivered or Lost Packages

In the rare event that a package is lost or undelivered, please contact us at kalimera@teeoreo.com. We will work with the delivery service to investigate and resolve the issue. TeeOreo is not responsible for delays caused by delivery companies but will assist you in ensuring your package arrives.

8. Contact Us

For any questions or concerns regarding your order or shipping, please contact us at kalimera@teeoreo.com. We are here to help ensure a smooth delivery process.